Terms & conditions

Noworks tours and travel LTD (“Noworks tours”, “we”, “us” and/or “our”) try to ensure
that we only promote travel/tour offers that our customers will enjoy. We understand,
however, that occasionally, this is not always the case. This policy sets out the
circumstances in which Noworks tours may provide refunds to our customers
(“customer”, “you” or “your”) or permit cancellation in respect of a specific travel offer.
Please note that in administering this policy we will only deal with the named person
who placed the order in respect of a specific travel offer.

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Noworks tours and travel will do its best to accommodate any changes to travel
arrangements at this time. We accept that travel restrictions imposed to contain the
Covid-19 virus is a bone fide reason to postpone or cancel your trip.
We urge our clients to postpone rather than cancel their bookings to save money as we may not be in a position to refund the full price of bookings.

All postponements and cancellations must be made in writing and agreed upon between the client and Noworks tours and travel.

Confirmation of a booking is made in writing via email once it is agreed upon by the
client and the Noworks agent.

The company will consider you booked for the safari upon payment of at least a deposit of 40% of the total trip cost. The balance of 60% should be paid within 60 days from the date of start of your safari. If the full amount is not paid in due time, the company reserves the right to treat the booking as cancelled. The company will not be held responsible for price changes or overbookings in the time between booking and receiving the deposit.

Any safari that involves Gorilla and Chimpanzee tracking will require you pay the necessary permit fees at the time of booking. This implies that the sum of the initial deposit of 40% will be increased where the safari involves gorilla and chimps tracking.

Any Safari booked within a period of less than 60days requires 100% payment and will only be confirmed upon receipt of the entire sum of the tour price.

Payments can be made by bank transfer to the company bank account in Uganda OR online through DPO “our payment gateway service provider”. All major credit cards are accepted
Transfer costs are to be paid by the client(s).

DPO group process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the Site’s registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

DPO group is committed to providing secure online services. All encryption complies
with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. DPO group Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

DPO group continually reviews and enhances its security in line with technological
changes.

a) All communications by the Company in relation to your safari will be sent to you from our official mail info@noworkstoursandtravel.com. We will only reach you using our alternate mail of noworkstoursandtravel@gmail.com when we have technical issues with our webmail. On receipt of your inquiry/request to organize for you a tour
expedition, we will support our confirmation of receipt of your inquiry with a confirmation telephone call using the company’s official telephone numbers+256200903438 and +256780207339.

b) All documents including your invoices, contract with us and receipts shall be made on the company’s document papers and shall bear the company seal.

c) The company shall not assume liability for any losses you may incur as a result of
failure to transact with us in compliance with the above communication procedure.

Cancellation of a booking must be made in writing after it is agreed upon between the client and the Noworks Tours and travel. Written confirmation may be emailed directly to the Noworks Tours and travel.

Should any member of the Safari team be forced to cancel, you should communicate to us in writing. A cancellation is not effective until we receive a copy of your written notice.
Below are the charges and corresponding refunds:

• 60 days prior to date of arrival 25% Charge
• 45 –59 days prior to date of arrival 40% Charge
• 31 – 44 days prior to date of arrival 50% charge
• 0 – 30 days prior to date of arrival 100% charge
• All charges shall be computed after deducting any money expended to
  authorities and service providers to cater for any bookings.
  This may include but not limited to permits for chimps and entry into parks,
  deposits to carriers and transporters, legal fees and hotel bookings.
• No refunds will be made for any unused services, late arrival or no-show of any
  Rarely will the of the members of the tour.

• Company cancel confirmed bookings. The company will always endeavor to
  avoid cancelling; however the company reserves the right to do so. We shall not
  cancel your confirmed safari/tour unless we are forced to do so as a result of
  unusual and unforeseeable circumstances beyond our control.
• Cancellations occasioned by force Majeure or any Acts of Goodwill certainly
  amount to frustration of the safari. In such event we shall offer you an alternative
  safari of a similar standard to that originally booked if available. If the chosen
  alternative is less expensive than your original safari we shall refund the
  difference but if it is more expensive, we shall ask you to top up.
• Where you opt for a refund, we shall compute any expenditures incurred and
  any deposits made to service providers, any money paid to Authorities including
  charges, fees, levies and permits, and will thereafter make a refund.
• We regret we cannot pay any compensation for expenses, costs or losses
  incurred as a result of any cancellation. We advise that you obtain travel
  insurance to offer you cover against such eventualities.

Inclusions and exclusions are strictly as specified in the chosen tour itinerary. Any
changes made must be agreed upon between the client and Noworks tours and travel
agent and confirmed in writing.

It is the sole responsibility of the client to obtain a visa(s) required for entry into Uganda
and arrive at the port of entry with the correct legal documents required by law.

This includes a valid passport that has at least two (2) blank pages for stamps and does not expire within six (6) months of your date of departure from the country; Yellow fever certificate, and an unabridged birth certificate for children (below 18 years),At least two current passport photos.

Noworks tours and travel, its owner, employees, agents and affiliates are not liable to refund the cost of the tour if you are denied entry into the country for whatever reason.

It is strongly recommended that clients obtain adequate insurance against cancellation,
loss of baggage, medical evacuation, medical expenses and the unforeseen misfortune of Noworks tours and travel being deemed insolvent before the safari departure date.

Noworks tours and travel, its owner, directors, employees, agents and affiliates will be
exempt from any liability, claims or expenses incurred due to personal injury or loss of
life while participating in any tour activity; staying in accommodation pre-selected for
the tour; and in transit with Noworks tours and travel, a supplier or third-party Aeroplan or any other mode of transport pertaining to a booking made with Noworks tours and travel.

The safety of clients is a priority of Noworks tours and travel but it is your responsibility to adhere to the rules and regulations of the country you are visiting and specifically the area that you are visiting. This includes rules and regulations pertaining to safety on safari tours where you will encounter wild animals and participating in outdoor activities where there is a degree of risk for injury and loss of life.

You are responsible for ensuring your safety and well-being in transit to tour
destinations, including wearing a seatbelt; exploring tourist attractions, including staying with the tour group and not being separated; and at your accommodation establishment, including avoiding drunkenness, lewd behavior and general misbehavior that could result in you being arrested or harmed.

It is your responsibility to familiarize yourself with health warnings pertaining to the
country in general and specifically to the tour destinations. This includes regions in that
are medium-to-high risk malaria areas.

It is strongly recommended that you take anti-malaria tablets if you are travelling to a
malaria area in Africa. Consult your doctor or a reputable travel clinic for advice and a
prescription for anti-malaria tablets if needed before departing for your tour in Africa.
Ensure that that you and minors in your care are up-to-date with the required travel
vaccinations.

The safekeeping of your luggage and personal belongings is entirely your responsibility.
Noworks tours and travel will do what it can to assist its clients in keeping luggage and
personal belongings safe and will assist in trying to find luggage that is lost in transit.
However, Noworks tours and travel cannot be held liable for stolen and lost luggage.

Many of the accommodation establishments that Noworks tours books for tours have a strict child policy. It is your responsibility to disclose the age of each child in the travelling group to the Noworks tours and agent and confirm that he/she is the
appropriate age for tour accommodation. Nowork Tours cannot be held liable for an
accommodation establishment refusing entry to an under-aged child where a child
policy is strictly enforced.

Noworks tours and travel reserves the right to request a copy of a birth certificate for
any child in the tour group who is confirmed to be 12 years or younger.

A children’s rate is available on request. Not all accommodation establishments offer a reduced rate for children but where applicable. Noworks tours and travel will confirm in writing at what rate a child 12 years and younger will be charged.

Noworks tours its owner, employees, agents and affiliates cannot be held liable for
delayed flights or transfers that negatively affect a tour booked through the company.
Suppliers that provide transfer services for our tours adhere to strict departure and
arrival times, and may be forced to leave without a client(s) who has been delayed
enroute to the collection point.

The client is liable for the additional cost in this case if MoAfrika Tours needs to
organise a private transfer or book an extra day to make up for time lost on the tour.

It’s strongly recommended that you phone the MoAfrika Tours agent a day prior to
departure to confirm your pick-up time. Likewise, the MoAfrika Tours agent will notify
you of a change in the collection time caused by unforeseen circumstances.

It is strongly advisable that you take into account unforeseen delays that may affect
onward travel. This includes traffic congestion, road works and vehicle breakdowns that would result in the transfer vehicle arriving later than expected at the drop-off point on the last day of a tour.

It’s strongly recommended that you book your connecting flight(s) for the day after the
tour ends and book accommodation that night close to the airport from which you will be departing.

Noworks and travel ours, the owner, employees, agents and affiliates will be excused for circumstances beyond their control that result in a tour being delayed or cancelled. This ranges from natural disasters including extremely bad weather and fires; to political unrest or instability including riots and violent protests; and air, cruise or ground travel disasters.

It is your responsibility to notify the Noworks tours and travel agent and confirm in
writing any changes you personally make to the itinerary whilst on tour. You are liable for any cost(s) incurred for changes made. If you choose to forfeit an activity such as a daily safari tour or an excursion that is specified in the itinerary and has been paid for in advance, Norks yours will not provide you with a refund.

Any changes you would like made to the tour itinerary must be discussed and agreed upon with the Noworks tours agent and confirmed in writing. Tours Tours will endeavor to accommodate changes where possible but only if advanced notice is given and agreed upon, and reserves the right to adjust the final tour price to oblige such changes.

Noworks tours reserves the right to change an accommodation establishment specified
in a tour itinerary if deemed unsuitable or unsafe for clients. This might occur through
change of ownership, declining standards of service or the area becoming unsafe.

Noworks Tours reserves the right to make changes to these Terms & Conditions from
time to time at its sole discretion. As soon as this webpage is updated, the changes
become effective.

Noworks is committed to protecting its client’s privacy. All information gathered from
the online forms on our website is used to personally identify users that subscribe to the service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service.

None of the information will be sold or made available to anyone. The official Noworks tours and travel website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access our website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our website.

This information is used to help improve our website, analyze trends and administer the website. By using our website, you signify your acceptance of our Privacy Policy. If you do not agree with this policy, please refrain from using our website